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Shop Weidian and 1688 With More Confidence

Oopbuy provides a practical path to shopping Chinese marketplaces: submit items, verify via QC photos, consolidate parcels, and ship internationally—great for apparel lovers

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Frequently Asked Questions

Answers to common questions about our service

Can I return an item from my home country?
International returns are often costly due to high shipping fees. We recommend verifying QC photos carefully before shipping to avoid this.
Who pays for return shipping?
If the seller sent the wrong or defective item, we will fight to get the seller to cover return costs. Otherwise, the buyer is typically responsible for international return fees.
What is your "Order Protection" policy?
We strive to protect our users from bad sellers by holding payments until you are satisfied or the items are safely in our possession.
How do I resolve a dispute?
Open a dispute ticket in your account dashboard. Provide clear evidence (photos/videos) of the issue, and our team will mediate between you and the seller.
Is there insurance for my shipments?
Yes, we highly recommend adding shipping insurance to your parcel to protect against loss, damage, or seizure.
What if an item arrives broken due to shipping?
If you purchased shipping insurance, we will handle the compensation process. If not, we will assist you in filing a claim with the courier.
Can I exchange an item for a different size?
Yes, before it is shipped internationally. Once it has reached your home, exchanges are very difficult and expensive.
Do you offer a "Satisfaction Guarantee"?
We guarantee the items purchased match your request based on our QC process. If there is a discrepancy, we take full responsibility.
How do I report a fake item?
We try our best to vet sellers, but if you suspect an item is counterfeit, contact us immediately. We will investigate the seller and take appropriate action.
Is there a time limit for filing a claim?
Yes, please report any issues within 7 days of receiving your package to ensure we can resolve them effectively.
How can I save on shipping?
Use our consolidation service, remove unnecessary retail packaging (like shoe boxes), and choose slower, economy shipping methods if you are not in a rush.
Can I buy prohibited items like food?
Many countries have strict rules on food. It is best to check your country's customs website before purchasing food or supplements.
Does Oopbuy offer bulk buying services?
Yes, we have a dedicated team for business clients or those ordering in large quantities. Contact support for bulk discounts.
Can I store items at the warehouse for a long time?
We offer a free storage period (usually 90 days). After that, a small daily storage fee may apply.
What is "Expert Purchasing"?
For complex or difficult-to-find items, our expert team can help negotiate with sellers or find reliable sources for your specific needs.

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